Eligibility for Refund
Refunds are applicable in the following scenarios:
- Missing items from the order.
- Quality issues or defects in the received products.
Refund Procedure
Crediting the Refund: The refund amount will be credited back to the original payment method used for the purchase.
Initiating the Refund: Notify us of any issues within 7 days of receiving your order by contacting our customer support team via email at [customer support email].
Inspection and Verification: Our customer support team will guide you through the inspection process, which may require submitting photos or videos of the affected items.
Refund Processing: Once the inspection is completed and the issue is verified, we will initiate the refund process. Please allow 10-12 working days for the refund to be processed.